At Uborastore, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a return policy for items that meet the following conditions:
Return Period:
You can return products within 7 days of receiving your order.
Eligibility for Returns:
- The item must be unused, in its original condition, and in the original packaging.
- Items must not be damaged or altered in any way.
- Proof of purchase or order confirmation is required for all returns.
- Certain items, such as personal care products, perishable goods, or clearance items, may not be eligible for return.
How to Initiate a Return:
- Contact Us: To begin the return process, please contact our customer service team at [support@kiogistore.com] or through our contact form on the website.
- Provide Details: Provide your order number, item(s) you wish to return, and reason for return.
- Return Approval: Once your return is approved, we will send you instructions on how to return the product.
Return Shipping:
- Customers are responsible for the cost of return shipping, unless the return is due to a defective or incorrect item received.
- We recommend using a trackable shipping service for your return, as we are not responsible for lost or missing returned packages.
Refunds and Exchanges:
- After we receive and inspect your returned item, we will process your refund to your original method of payment.
- Please note that the processing time for refunds may take up to 14 days depending on your payment provider.
- If you prefer an exchange for the same item, or a different item, please specify this during the return process.
Non-returnable Items:
For hygienic reasons, the following items are not eligible for return:
- Personal care products (e.g., skincare, cosmetics)
- Perishable goods (e.g., food items)
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately, and we will arrange for a full refund or replacement at no additional cost to you.